CUSTOMER SERVICE SPECIALIST II

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Specialist II for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Specialist II, the work youll do at GDIT will be impactful to the mission of a Federal grantmaking agency. You will play a crucial role in supporting the agency's grants management systems, providing technical assistance to agency staff, contractors, grant applicants and awardees.
Support users with technical issues and questions
Collaborate with IT team to research problems and recommend changes to the user interface and underlying workflows to better serve key stakeholders

WHAT YOULL NEED TO SUCCEED
Bring your customer service expertise along with a drive for innovation to GDIT. The Customer Service Specialist II must have:
Education: High School Diploma/GED
Experience: 1+ years of related experience
Technical skills: Familiarity with common ticketing and service desk applications, such as Jira and ServiceNow, as well as Microsoft Office, Sharepoint and Teams
Security clearance level: NACI
US citizenship required
Must be able to work from Fort Detrick in Frederick, Maryland

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.