Temporary Customer Service Rep, Eck Visitor Center
Temporary Customer Service Rep, Eck Visitor Center
Notre Dame, IN, United States
Contract
VP for University Relations
Temporary
Company Description
The University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!
Job Description
At the Notre Dame Alumni Association, our mission is to welcome and uplift the entire Notre Dame family, helping them thrive in learning, service, faith, and work. We exist to celebrate Notre Dame, build lifelong relationships, and inspire our community to be a force for good in the world.
The Customer Service Rep, Eck Visitor Center, will work 8-24 hours per week to inform and inspire visitors - whether they come for the first time or have a long Notre Dame legacy. As the "front door" of the University of Notre Dame, the Eck Visitor Center Customer Service Rep is responsible for welcoming all alumni and visitors to campus as well as answering the telephone in a timely and polite manner. Visitor Center staff will also be responsible for any administrative support at the request of the alumni association staff. Candidates must be able to work some evening and weekend shifts, and home football Fridays and Saturdays. Hours vary weekly.
Qualifications
- Communication Skills: Exceptional verbal communication and a "visitor-first" attitude, specifically the ability to handle high-volume phone calls with professionalism and warmth
- Customer Service Experience: Previous experience in hospitality, reception, or retail environments
- Reliability: A proven track record of punctuality and dependability
- Adaptability: Ability to pivot between welcoming guests in person and performing clerical/administrative tasks as assigned by the Alumni Association
- Technical Proficiency: Comfort using basic office software (Google Workspace or Microsoft Office) and multi-line phone systems
- Curiosity: An interest to continuously learn more about the university's history and operation
Preferred qualifications:
- 1-2 years of customer service experience
- Institutional Knowledge: Familiarity with the university campus, history, and departments to answer visitor questions accurately
Additional Information
Schedule: Monday - Friday; 8 AM - 5 PM, with occasional after-hours or weekend shifts. Must be available on Fridays and Saturdays for home football games.
Hours: 8 - 24 hours per week
Hourly rate: $15.00
Applicaitons will be accepted through March 15, 2026
Hiring for 2 positions
The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.
To apply, visit https://jobs.smartrecruiters.com/UniversityOfNotreDame/3743990012043154-temporary-customer-service-rep-eck-visitor-center
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