Senior Program Manager (Bid)
The Senior Program Manager for the Hiring Center oversees the daily operational administration of the contract, ensuring all medical, drug testing, and fitness testing services meet SOW (Statement of Work) requirements. This role manages testing sites, subcontractors, supplies, staffing, and quality assurance, and serves as the primary point of contact. This is an operations focused position, ideal for candidates with experience managing occupational health, urgent care, or military readiness program operations.
Per contact requirements, this position is open only to U.S. citizens. ***Please note that this position is contingent upon bid award***
Essential Duties and Responsibilities: - Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained. - Manage day-to-day operational aspects of a project and scope including facilitating and preparing all planning activities and artifacts.
- Oversee and manage large multi-project programs including planning, organizing, staffing, leading, and controlling program activities.
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
- Identify resources needed and assign individual responsibilities.
- Develop and maintain a master and individual resource plan and required documents for projects.
- Baseline all projects and capture actual metrics for historical metrics and Level of Effort (LoE) forecasting.
- Review deliverables prepared by team before providing to management and customers.
- Effectively apply the PMI methodology and enforce project standards on all projects.
- Prepare for engagement reviews and quality assurance procedures.
- Minimize risk exposure on projects.
- Communicate relevant project information to management, stakeholders, and customers.
- Resolve and/or escalate issues within a reasonable amount of time taking in consideration impact on the project.
- Ensure project documents are complete, current, and stored appropriately.
- Track and maintain lessons learned and utilize lessons learned on subsequent projects.
- Ensure all projects are properly closed out.
- Supervise staff by providing direction, input, and performance feedback.
- Serve as escalation point to prioritizing workloads and resolving issues.
- Act as liaison for assigned vendor(s), including performance and SLA monitoring, and supporting system and business process changes.
- Participate in the drafting of vendor contracts, addendums, SOWs, RFPs/RFIs, change requests, and requirements.
- Lead continuous improvement teams.
Contract & Operational Management
- Lead day to day operational oversight of all contract requirements for the Hiring Center.
- Serve as the main point of contact for the Hiring Center and designate backup coverage during absences.
- Ensure all services, processes, and deliverables comply with the SOW (Statement of Work) and government requirements.
- Ensure subcontractors, clinics, and facilities maintain adequate specimen collection kits, CCFs (Custody and Control Forms), and shipping supplies.
- Maintain sufficient government approved testing sites and ensure Test Administrators and Emergency Responders are trained, qualified, and available to meet demand.
- Address and resolve all employee and candidate complaints in coordination with the COR (Contracting Officer’s Representative).
Training, Quality Assurance & Compliance
- Conduct training and quality assurance visits to all approved testing sites.
- Monitor Test Administrators to ensure proper delivery of fitness testing in alignment with SOW (Statement of Work) and Test Administrator Manuals.
- Maintain and distribute updated materials for Test Administrators when protocol changes are received from the COR (Contracting Officer’s Representative).
- Prepare and submit monthly reports on Test Administrator training and compliance.
Stakeholder & Client Engagement
- Attend all meetings with representatives to review project issues, performance, and updates.
- Provide timely communication and collaboration with internal teams, subcontractors, and government stakeholders.
Program Administration
- Coordinate operational workflows, schedules, and resource allocation across all sites.
- Support transition planning for new staff or replacements; provide resumes to COR (Contracting Officer’s Representative) prior to assignment.
- Ensure the contract is fully staffed and operating efficiently to meet all service level requirements.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
- Minimum three (3) years of experience supervising staff, preferably within health services, readiness, or operational settings. - Minimum two (2) years of experience in a medical service-related, drug testing, or fitness testing program. - Demonstrated experience overseeing clinic or health program operations (non-clinical), such as occupational health, urgent care operations management, or military readiness programs. - Experience managing multi-site teams, subcontractors, or similar operational networks. - Experience with federal health programs or readiness/fitness-testing operations preferred. - Strong program and project management capability. - Demonstrated leadership, communication, and customer service skills. - Ability to manage high-volume operational workflows and oversee geographically dispersed teams. - Proficiency in reporting, documentation, and maintaining compliance with government protocols. - Ability to interact professionally with government stakeholders and internal executive leadership. - Ability to travel to testing sites and meetings as needed. - Must meet any additional federal suitability or background requirements associated with the contract.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.
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